CMS redesigns Medicare.gov with customer experience in mind
Dave Nyczepir
The Facilities for Medicare & Medicaid Providers introduced many updates to Medicare.gov on Wednesday that make it less difficult for thousands and thousands of users to compare and choose wellbeing and drug protection and obtain providers.
CMS relied on public responses to develop a far more user-pleasant web site featuring well timed initiatives and messages on the homepage and highlighting the most sought-following duties and information and facts.
In 2021, the company commenced introducing Medicare.gov enhancements, like a reliable header and redesigned “Get began with Medicare” portion furnishing end users with information customized to their scenario.
“CMS is generating Medicare.gov less complicated to use and extra practical for people trying to get to realize their Medicare protection, which is an necessary element of being healthy,” claimed CMS Administrator Chiquita Brooks-LaSure in the announcement. “We are committed to listening to the persons we serve as we structure and deliver new, personalized online assets and expanded buyer assistance possibilities for people today with Medicare protection and all those who support them.”
The newest advancements involve the redesigned homepage and comprehensive pricing information and facts about Medicare Nutritional supplement Coverage (Medigap) guidelines.
CMS intends to continue applying feed-back and human-centered style to make improvements to Medicare.gov and personalize the consumer expertise for Medicare recipients and agency workforce. The Medicare System Finder and Medicare Account landing internet pages will be current and have their look aligned with the homepage within the future couple of months.